News For You

Privacy Policy


Effective July 1, 2001 Our Privacy Policy

1. Information We Collect:

     a.  Categories of information collected and sources from which we collect it:

                                 > Information you provide us on insurance and bonding applicaitons and other forms.

                                 >Information about your transactions with us from the Insurance Companies we contact to underwrite your insurance and/or surety bonds.

                                 >Infomation we receive from respective State Motor Vehicle Division or other consumer and or credit reporting agencies.

                                 >Information contained in medical records or from medical professionals that is related to insurance claims.

                                 >Information contained in financial statements or other legal reports of a personal or business nature relating to your needs and requests for insurance coverage or surety bonds.

2) Persons from Whom we collect information:

                                  >We may collect information that is personal or privileged information about you and/or your business from individuals or sources other than those proposed for coverage.

3) Information we may disclose to third parties:

     a. In the course of general business practices, we may disclose the information we collect about you or your business or any person or property intended for insurance coverage or surety bond coverage without your permission to the following types of institutions or parties:

                                  >To a third party if the disclosures will enable that party to perform a business, professional or insurance function for us.

                                  >To an insurance institution, agent, or credit reporting agency in order to detect or prevent criminal activity, fraud, or misrepresentation in connection with an insurance transaction.

                                   >To an insurance institution, agent, or credit reporting agency for either this agency or the entitiy to whom we disclose the information to perform a function in connection with an insurance or surety transaction involving you, or your business, or party connected to your business.

                                   >To a medical care institution or medical professional in order to verify coverage or  benefits, inform you of a medical problem of which you may not be aware, or conduct an audit that would enable us to verify payment.

                                   >To a Department of Insurance or other State or Federal regulatory authority, law enforcement, or other other governmental authority in order to protect our interests in preventing or prosecuting fraud, or if we believe that you have conducted illegal activities.

                                   >To a group policyholder for the purpose of reporting claims experience or conducting an audit of our operations or services.

4) Your right to access and amend your personal and privileged information:

     a) You have the right to request access to the personal information that we record about you.  Your right includes the right to know the source of the information and the identity of the persons, institutions or types of institutions to whom we have disclosed such information within (2) two years prior of your request.  Your right includes the right to view such information and copy it in person or request that a copy of it be sent to you by mail at your expense of costs. Your right includes the right to request corrections, amendments or deletions of any information that is in our possession. The procedures that you must follow to request access to or an amendment of your information is as follows:

                                             >To obtain access to your information you must submit a request in writing to THE PHOENIX SURETY AGENCY, INC., at the physical address of its headquarters or main office at the time of request.  The request must include your name, your address, your social security number, your telephone number, with description of the recorded information you would like to access either in person or by having such information sent to you at your expense. .  Upon receipt of your request, we will contact you within 30 business days to arrange providing you access as requested.

                                              > To correct, amend, or delete any of your information you must submit a request in writing to THE PHOENIX SURETY AGENCY, INC., at its headquarters or main office at time of request.  You must provide your name, address, social security number, telephone number, and describe the information in dispute, and the identity of the document or record that contains the disputed information.  Upon receipt of your request we will contact you within 30 business days to notify you either that we  have made the corrections, amendments, or deletion, or that we are unable or refuse to do so and give you the reasons why we cannot comply with your request.  You will have the opportunity to challenge.

5)  Our practices regarding information confidentiality and security:

     a) We restrict access to personal and privileged information about you to those employees who need to know that information in order to provide products or services to you.  We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal and privileged information.

6) Our Policy regarding dispute resolution:

     a) Any controversy or claim arising out of or relating to our privacy policy, or the breach thereof, shall be ssettled by arbitration in accordance with the rules of the American Arbitration Society, and judgment upon the award rendered by the Arbitration panel will be binding on all parties.